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A System for Issuing Passports, Residence Permits and Visas

The Immigration Department wanted to develop a new system for issuing its official documents: secure biometric passports for citizens of this country and residence permits, refugee cards and visas for foreigners

IN Groupe developed a multi-credential platform dedicated to the biometric enrolment and personalisation of the documents in question. The implementation of the project took place in several stages over 6 months.

Security, autonomy and trust were integral to the project's success.

Client needs

Improving official document security:

  • Increase the level of security of official documents issued by the client

  • Upgrade and improve the security of the process for issuing documents

  • Ensure service continuity during the migration to the new system

IN Groupe's response

As part of this partnership, IN Groupe supported this client and designed a system based on two ways of personalising the documents issued:

  • Helping them to define their needs and implementing effective solutions to satisfy their requirements.

  • Designing, installing and maintaining an information system for issuing documents.

  • Improving access security (physical and logical) on their sites.

  • Equipping officials with employee cards to identify them and for signing sensitive transactions.

  • Organising the electronic archiving of applications for documents (passports, visas, etc.).

  • Supplying all new documents: passports, visas, residence permits and refugee cards.

  • Centralised on the capital's site, for passports (and residence permits), which can be applied for in one of the various management centres located throughout the country.

  • Decentralised for the immediate issuing of border visas to foreigners entering the country.

Client benefits

  • Enhanced security for documents issued
  • Ability to deliver documents securely and more quickly
  • A scalable system allowing the possible integration of new types of documents
  • Local maintenance assistance provided by IN Groupe


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IN Groupe is a global leader and specialist for identity and trust solutions. With nearly 500 years of experience, we offer state-of-the-art identity solutions and secure digital services that integrate electronic, optical, and biometric technologies to the French government.

IN Groupe, along with its affiliated brands, provides comprehensive solutions that address all identity challenges faced by public and private enterprises to guarantee that everyone can benefit from digital transformation in a simple and secure manner. 

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