Automate customer notifications with CCMS
CCMS (Component Content Management System) is a complementary service to the other services offered, as it allows the sending of emails and/or SMS (to notify customers of file transfers, for example). Hybrid management of paper and email.
There are two possible approaches:
- Multi-channel: sending notifications with different platforms at the same time or in a very short time (spam method)
- Cross-channel: notification sent on one channel and in case of a notification reminder there is the possibility to use another channel. This gives us a more precise follow-up for the reminder of information to the end customer.
Automate service for faster turn-around
Faster disbursement of information to the end-customer
Eliminate postage and printing costs with digital invoices
How does it work?
when it comes to emails, the CCMS module defines the entire delivery process in 4 stages (with 8 statuses), and each stage includes different statuses that the senders can be informed about. For SMS, there is an equivalent system in case of failure (incorrect number, unreachable).
Key benefits
Speed
Saves time in sending notifications
Easy to use
With a single management platform
Real-time tracking
Check status instantaneously (traceability + retention for proof)
Economical
Save on postal charges and storage space for printer files
